Exotel founder Shivakumar Ganesan said Cogno AI allows Exotel to meet hybrid and cloud-based customer engagement needs
He pointed to Cogno AI's omnichannel conversational AI and collaborative browsing capabilities as key strengths
Exotel had acquired call centre solutions company Ameyo in June this year
After acquiring call centre solutions company Ameyo in June this year, cloud telephony and communications startup Exotel has now announced the acquisition of Mumbai-based Cogno AI, an omnichannel cloud communication platform.
With the acquisition, Exotel is looking to augment its customer engagement product suite with conversational AI and collaborative browsing or co-browsing capabilities, which are considered Cogno’s key strengths.
While the companies did not announce the terms of the deal, it is confirmed to be a part stock and part cash deal. Cogno AI’s team of 98 will now be part of Exotel.
Founded by Shivakumar Ganesan, Ishwar Sridharan and Siddharth Ramesh in 2011, Exotel is a cloud telephony platform that provides APIs for voice, messages and user verification services over voice telephony or internet communications.
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